Shipping and Delivery
Shipping and Handling FAQs
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check, and packaging. All orders will be dispatched within 24 hours after the order is placed. The manufacturer and Post office process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days.
- US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination.
After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 13:00 GMT will not be shipped out until the next business day. If you order after 13:00 GMT on a Friday, your order will likely be shipped out on the following Monday.
Please allow 2-3 days for your tracking details to update. You will receive notification of your tracking number.
Please allow us 3-4 weeks for handling & shipping.
Although sometimes shipping takes longer depending on where you are in the World and if customs are holding up orders.
We recommend keeping an eye on your order tracking.
Failed deliveries will stay at your local post office for a period of time before being returned to us. Please contact your local post office if your tracking shows a failed delivery.
Unfortunately, the complexities of international shipping sometimes mean that packages can either be stuck in one place for a long time or the tracking information cannot be updated electronically for a long time.
This means that we cannot always get an accurate picture of where the package is, or how much longer it will take to get to its destination. Tracking sometimes shows an item sitting in one place half a world away for two weeks and the next day it will mysteriously arrives.
If your delivery remains stalled for 14 days or more, please contact our support team.